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Terms & Conditions:


This website is owned and operated by Petals Bakehouse. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors the chance to purchase products and digital tutorials. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.

When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.

Please be advised that all tutorial purchases are non-refundable

Privacy Policy:

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 
To comply with any applicable laws and regulations.

Our company is hosted on the platform. provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through’s data storage, databases and the general applications. They store your data on secure servers behind a firewall.  

All direct payment gateways offered by and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

Returns Policy:

All digital downloadable files and tutorial classes as well as all of our physical products, are non-refundable.

Purchase Policy:

Digital files and downloads, Tutorials & Workshops available on our website, require you, as the customer to pay the full balance upon purchase.

Pre-ordered purchases for example but not limited to, baked goods (cupcakes, brownies, treat boxes & wedding packages) require a 50% deposit upon order.

Full purchase balance amount must be settled before collection of products from Petals Bakehouse.

No product will leave the bakery unless these terms are met or otherwise agreed between you, as the customer and a member of the Petals Bakehouse Management team.

Cancellation Policy:

If you, as the customer, decide to cancel your order at any stage after a deposit has been made, we reserve the right to withhold the full deposit amount (up to 50%)

If the order is cancelled after the full balance has been paid and before the product has been produced, then you may be entitled to a 50% refund.

We reserve the right to cancel any order if these terms are not met.

Workshops purchased through the website require full payment upon purchase.

If cancellation of the workshop is made by the customer after purchase and before the scheduled date then you may not be entitled to a refund. However, a rearrangement may be possible depending on availability.

We reserve the right to cancel any workshops without explanation. If this applies then you, as the customer will receive a full refund.


Contact us:

Business Name: Petals Bakehouse
Street address: Manor Road, Marston Trading Estate
Country: United Kingdom
State/region: Somerset
City: Frome
ZIP/postal code: BA11 4BG

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